Frequently Asked Questions

What FX are used in the making of the costumes?

We use many FX options ranging mostly from high end acrylics, stains, sealants, fabric and light spray paints to professional grade fabric safe blood FX and various gel FX to get the precise, accurate and desired effect on each costume. We are not responsible for any allergies or skin sensitivities to the costumes and we always recommend wearing undershirts for a comfortable, breathable fit.

What is the wait time to receive my costume?

*As we tend to experience a high order volume earlier and earlier with each passing season our 2022 season shipping dates have changed… **Please also see our Home Page periodically for more up to date information concerning current 2022 shipping dates and time frames prior to ordering.**
*In general for 2022…
Orders placed during our LOW SEASON (December thru February) require, on average, a 6- 8 week production time and to ship.
**Orders placed during our HIGH SEASON (March thru September) require , on average, a 10-12 week production time and to ship.
Prop orders have a significantly shorter production time at a 4 – 6 week time frame.
**Please note: Our current turn around time frames are ONLY estimates this season. In some instances your completion time could take longer than normal due to possible supply chain shortages and/or delays in materials. Additionally due to our our level of professional detail multi-orders and/or custom work may require longer production times than stated regardless of season.
Prior to shipping, we will notify you of the actual scheduled date and to re-confirm the shipping destination .

What methods of payment do you accept?

We accept payments directly through Paypal or via Credit Card via PayPal processing as well as the Affirm financing platform.

Can I wash my costume?

We recommend that you do NOT wash our distressed costumes unless specifically noted. If needed please disinfect your distressed costume with Lysol or Febreeze and hang / airdry to maintain the custom added detail and keep in its original condition. DCATX is not responsible for any damage due to misuse or washing of your costume. View our costume care instructions included with your shipped costume for more details.

Can I request more detail or specifics to my costume?

Sure. Please contact us , specify in the notes section of the costume you are inquiring about or message us on Facebook with any specifics / questions PRIOR to ordering.

Can I use my costume in a film or short?

Absolutely! All we ask is that as a professional courtesy, if you use our work in any publicly displayed film or short, please credit Dark Creations ATX.

What are your shipping cost?

We offer FREE USPS/UPS shipping on all orders within the Continental United States (excludes Alaska, Hawaii and Puerto Rico) . International shipping rates are calculated prior to ordering. We are unable to ship orders to Australia due to issues with customs. Please contact us or message us on Facebook with your location PRIOR to ordering and we will send you a quote.

What is your return policy?

All sales are final as we do not offer refunds due to the nature of our custom work. We custom make each piece so please consider your measurements and choices carefully before placing an order. We will email you pictures of your costume prior to shipping. Please contact us or message us on Facebook with any questions PRIOR to ordering.

Where can I find the masks displayed with many of your costumes?

We network with many silicone and latex artists and design companies. Contact us or message us on Facebook and we would be happy to give you referrals for professional hockey masks, silicone, and latex mask/hood artists.

Do you offer discounts on your costumes?

Yes. We offer a discount on all full-body costume orders. Follow us on Facebook to be the first to hear about upcoming promotions…and costume giveaways. Our annual costume and prop sale is traditionally scheduled each year in early March so stay tuned!

How often do you create new costumes?

YES! Something we are offering as we progress are Ready to Ship items in our Ready to Ship section. Stay tuned for many offerings (look for many fully custom costume and prop designs never to be offered again) to be added throughout the 2022 season. We are always adding NEW RELEASES and variants to our selection of original custom character costumes so be sure to follow us on Facebook to keep up to date on what we are working on next!