Frequently Asked Questions

What FX are used in the making of the costumes?

We use many Fx ranging mostly from high end acrylics and sealants, fabric and light spray paints to professional fabric safe blood fx and various gel fx to get the precise accurate desired effect on each costume. We are not responsible for any allergies or skin sensitivities to the costumes and we always recommend wearing undershirts for a comfortable fit.

What is the wait time to receive my costume?

*Due to extremely high order volume this 2021 season our normal shipping dates have changed… Please see our Home Page for more up to date information concerning current 2021 shipping dates and time frames prior to ordering.
*In general…Orders placed during LOW SEASON (November thru February) require on average 8-10 weeks for production time and to ship.
*In general…Orders placed during HIGH SEASON (March thru September) will be shipped on or before August 15th, unless otherwise discussed prior to ordering. Prop orders have a significantly shorter production time.
Prior to shipping, we will notify you of the actual scheduled date.

What methods of payment do you accept?

We accept payments directly through Paypal or via Credit Card via PayPal processing

Can I wash my costume?

We recommend NOT washing our costumes unless specifically noted. If needed and at your own risk, try a cold water soak and hang dry to maintain the custom detail and original condition. DCATX is not responsible for damage due to misuse or washing of your costume. View our costume care instructions for more details.

Can I request more detail or specifics to my costume?

Sure. Please contact us or message us on Facebook with any specifics PRIOR to ordering.

Can I use my costume in a film or short?

Absolutely! All we ask is that as a professional courtesy, if you use our work in any publicly displayed film or short, please credit Dark Creations ATX.

What are your shipping cost?

We offer FREE shipping on all orders within the US. International shipping rates are calculated prior to ordering. We are unable to ship orders to Australia due to issues with customs. Please contact us or message us on Facebook with your location PRIOR to ordering and we will send you a quote.

What is your return policy?

All sales are final as we do not offer refunds due to the nature of our custom work. We custom make each piece so please consider your measurements and choices carefully before placing an order. We will email you pictures of your costume prior to shipping. Please contact us or message us on Facebook with any questions PRIOR to ordering.

Where can I find the masks displayed with the 'Twenty-three' and 'Vs' costumes?

We network with many artists and design companies. Contact us or message us on Facebook and we would be happy to give you referrals for professional hockey masks, silicone, and latex mask/hood artists.

Do you offer discounts on your costumes?

Yes. We offer a discount on all full-body costume orders. Follow us on Facebook to be the first to hear about promotions and costume giveaways!

How often do you create new costumes?

We are always adding to our selection of original custom character costumes. Follow us on Facebook to keep up to date on what we are working on next.