Frequently Asked Questions

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Frequently Asked Questions

What FX are used in the making of the costumes?

We use many FX options ranging mostly from high end acrylics, stains, sealants, fabric and light spray paints to professional grade fabric safe blood FX and various gel FX to get the precise, accurate and desired effect on each costume. We are not responsible for any allergies or skin sensitivities to the costumes and we always recommend wearing undershirts for a comfortable, breathable fit.

What is the wait time to receive my costume?

*NEW for 2023…Over the years we tend to experience a very high order volume earlier and earlier with each passing season. For the upcoming 2023 season we are going to try to accommodate as many orders and custom requests as possible as we will now be offering 2 large seasonal windows of new order availability. During these windows we anticipate the majority of all orders to be placed as we will open up the vast majority of our website to new orders and custom work during these specific dates (NOTE: some costumes such as our Living Dead lineup , Vs character and others will remain open and available ALL season long to ordering with the same production time frames.) This will allow us to service more orders more frequently throughout the year as we will then close off many products of our catalog website to ordering to address this new volume of orders until the next window reopens.    **Please also visit our website Home Page and social media platforms for periodic updates and up to date information concerning current 2023 ordering options*

***NEW for 2023***

Orders placed on available products during our our LOW SEASON (December 10, 2022 thru Jan. 14th, 2023) require, on average, an  8-10 week production time.

Orders placed during our our 2 new seasonal windows heading into our HIGH SEASON (1st window…Jan.15th thru Feb.15th, 2023 and 2nd window…April 1st, 2023 thru April 15th, 2023 ) require , on average, a 12-16 week production time.

Prop orders,  now offered year round, have a significantly shorter production time at approximately a 4 – 6 week time frame.

Custom work requests are always welcome and will require consultation to determine production time frames needed based on concept and detail.

***Please note: If work is needed at a specific time frame or needed earlier other than the stated production times please contact us prior to ordering.*** 

* Based on previous seasons our current turn around time frames are anticipated estimates. In some instances your completion time could take longer than normal due to possible supply chain shortages and/or delays in materials. Additionally due to our our level of professional detail multi-orders and/or custom work may require longer production times than stated regardless of season.

Prior to shipping, we will notify you via email and/or phone contact of the actual scheduled date and to re-confirm the shipping destination .

Contact us or message us on Facebook with any questions prior to ordering in regards to shipping dates or time frames.

What methods of payment do you accept?

We accept payments directly through Paypal or via Credit Card via PayPal processing as well as the Affirm financing platform.

Can I wash my costume?

We recommend that you do NOT wash our distressed costumes unless specifically noted. If needed please disinfect your distressed costume with Lysol or Febreeze and hang / airdry to maintain the custom added detail and keep in its original condition. DCATX is not responsible for any damage due to misuse or  washing of your costume. View our costume care instructions included with your shipped costume for more details.

Can I request more detail or specifics to my costume?

Sure. Please contact us , specify in the notes section of the costume you are inquiring about or message us on Facebook with any specifics / questions PRIOR to ordering.

Can I use my costume in a film or short?

Absolutely! All we ask is that as a professional courtesy, if you use our work in any publicly displayed film or short, please credit Dark Creations ATX.

What are your shipping cost?

We offer FREE USPS/UPS shipping on all orders within the Continental United States (excludes Alaska, Hawaii and Puerto Rico) . International shipping rates are calculated prior to ordering. We are unable to ship orders to Australia due to issues with customs. Please contact us or message us on Facebook with your location PRIOR to ordering and we will send you a quote.

What is your return policy?

All sales are final as we do not offer refunds due to the nature of our custom work. We custom make each piece so please consider your measurements and choices carefully before placing an order. We will email/contact you with pictures of your costume and re-confirmation of address prior to shipping. Please contact us or message us on Facebook with any questions PRIOR to ordering.

Where can I find the masks displayed with many of your costumes?

We network with many silicone and latex artists and design companies. Contact us or message us on Facebook and we would be happy to give you referrals for professional hockey masks, silicone, and latex mask/hood artists.

Do you offer discounts on your costumes?

Yes. Follow us on Facebook to be the first to hear about upcoming promotions, seasonal sales…and occasional product giveaways. Our annual costume and prop sale is traditionally scheduled within the winter/ early spring each year so stay tuned!

How often do you create new costumes?

YES! We will be releasing more Ready to Ship items into our Ready to Ship section for 2023. Stay tuned for many offerings (look for many fully custom costume and prop design “one-offs” ) to be added throughout the 2023 season. We are always adding NEW RELEASES and variants to our selection of original custom character costumes so be sure to follow us on Facebook to keep up to date on what we are working on next!